Support Specialist

We are looking for a Support Specialist to join our Argentina based Support team.

As a Support Specialist you will provide the most efficient and positive support experience for Zype customers, serving as the first point of contact for customers when reaching out to Support. Support specialist are Zype product experts that focus on the intake of support inquiries, providing guidance through documentation, troubleshooting and resolving basic product-related issues, and escalating complex technical issues to tier 2 support teams.

What’s exciting about this role:

  •  You will be part of a highly experienced technical team, working in a collaborative fast paced environment and facing exciting challenges.

What you will do:

  • Provide timely, helpful support to Zype customers as the first point of contact
  • Document, troubleshoot, and resolve product-related support requests
  • Ensure appropriate support request categorization against Zype product and support subcategories for consistent reporting
  • Escalate technical issues to tier 2 support teams
  • Identify and record documentation improvement opportunities through support requests where documentation is insufficient or missing

what you will need:

  • Understanding of SaaS software
  • Ability to learn new technical concepts
  • Experience using a support-desk software (Zendesk a plus)
  • Confortable with terminal and CLI
  • Basic understanding of HTML, programming and scripting
  • Experience working with APIs

Why become a Zypester?

You will be working with a highly knowledgeable technical team for a company that will be growing their headcount by 60% in the upcoming months. This means growth opportunities for you as well!

We foster collaboration, invest in training & development, promote from within and encourage Zypesters to support those causes they deeply care about.

Apply Now